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VICKERY NETWORK SOLUTIONS PRICING |
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| VNS SOLUTIONS |
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| Bronze service |
| (10 Users or less)includes: |
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Remote and on-site engineering of 10 hours/month |
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Mission critical outage/4 hour response |
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Non-mission critical outage/next business day |
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Ticketing platform |
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24×7 Monitoring of 3 network edge devices with reporting and escalation |
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Setup charge covers complete network evaluation and documentation and recommendation report |
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24×7 Help Desk |
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| Silver service |
| (up to 25 Users)includes: |
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Remote and on-site engineering of 20 hours/month |
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Mission critical outage/4 hour response |
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Non-mission critical outage/next business day |
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Ticketing platform |
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Up to 4 hours of alter-hours, emergency support |
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24×7 Monitoring of 5 network edge devices with reporting and escalation |
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2 hours per month of strategic IT review and/or consulting |
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Setup charge covers complete network evaluation and documentation and recommendation report |
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24×7 Help Desk |
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| Gold Service |
| (Up to 50 users)includes: |
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Remote and on-site engineering of 32 hours/month |
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Mission critical outage/4 hour response |
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Non-mission critical outage/next business day |
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Ticketing platform |
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Up to 8 hours of alter-hours, emergency support |
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24×7 Monitoring of 10 network edge devices with reporting and escalation |
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2 hours per month of strategic IT review and/or consulting |
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Setup charge covers complete network evaluation and documentation and recommendation report |
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24×7 Help Desk |
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| Platinum Service |
| (Up to 100 users)includes: |
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Remote and on-site engineering of 64 hours/month |
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Mission critical outage/4 hour response |
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Non-mission critical outage/next business day |
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Ticketing platform |
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Up to 16 hours of alter-hours, emergency support |
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24×7 Monitoring of 15 network edge devices with reporting and escalation |
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2 hours per month of strategic IT review and/or consulting |
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Setup charge covers complete network evaluation and documentation and recommendation report |
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24×7 Help Desk |
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| VNS Solutions- Additional Services |
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| Hosted Applications (sharepoint or CRM) |
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VNSSOL-A02 |
| Server Monitoring and REporting 24X7 (per device) |
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VNSSOL-A03 |
| Co-Location SAN/VM |
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VNSSOL-A04 |
| User Security (RSA) |
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VNSSOL-A05 |
| Web Services Development |
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VNSSOL-A06 |
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| VNS Solutions- Additional Hourly Rates |
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| Additional Hourly Rates; per each additional hour above the applicable program Normal Business Hours (9 AM- 5PM local time, Monday-Friday, excluding Holidays) |
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| After Hours Rate; per each additional hour above the applicable program performed outside Normal Business Hours (9 AM-5PM local timem Monday-Friday) |
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| Miscellaneous |
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| Host Site Travel Expense. Travel to HQ location and Atlanta location is included. |
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| Remote Site Travel Expense. Travel remote technician is included with in forty five(45)miles of a major metropolitan market. If the site is located greater than forty five (45) miles from a major metropolitan market (defined as having a population of greater than 500,000 people) the VNS Project Manager will provide an estimate of travel costs to the Customer prior to dispatch. |
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| The following require Custom pricing: |
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Remote sites not included in the base program |
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Organizations with greater than 8 days per month of on-site support needs |
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